Shipping, Cancellation, Return and Refund Policies

OZPOLISH: Polishes the Fish Tank Water in a way that is socially beneficial, economically acceptable and technically possible

08 Jul 2022: Ver 1.2 – Added Delivery Time

21 Nov 2021: Ver 1.1 – Shipping Policy has been updated.

Ver 1.0 – Created and published on 10 September 2021.

ESTORE POLICIES

eStore Policies are managed by the below Associate Dealers. Below Stores/ eStores are managed by the Associate Dealers.

Shipping Policy

  • Shipping will be arranged within two business days of receipt of an Order.
  • Tracking details could be provided, only when it is made available to the Dealer by the logistics company.
  • Any delay could be intimated over email.
  • Shipping is managed by the respective supplier Dealer. Approach them at details provided in the Customer Support.
  • Shipping is performed by a Logistics Company. iCANaquarium/ Aquatic Habitat or the Associate Dealers are not responsible for any delay in the pickup of an Order by the Logistics Company or delay in delivery. The Dealers could help in following up with the Logistics Company in such cases.
  • Once the Order is dispatched the Order Package becomes the responsibility of the Logistics Company. Any delay, loss, or damage due to logistics shall not be the responsibility of the Dealer or the Company (Aquatic Habitat).

Refund Policy

  • A Refund initiated without Dealer approval on the Return/ Replace email from Buyer may get rejected.
  • A Refund will be initiated on a Cancelled Order.
  • Refund requests must be raised within 10 days of the Order being delivered.
  • The Buyer must login to initiate a Refund. The email ID used to log in should be the same as that provided at the time of placing the Order.
  • Refunds should be initiated only from the Refund option in the Order. No other form of Refund request shall be processed.
  • All Refunds shall be done to the source of payment.
  • Refund status could be tracked after login. Refund option within that Order to be checked for this.
  • Refund is managed by the respective supplier Dealer. Approach them at details provided in the Customer Support.
  • Dealer decision shall be final in case of Refund.

Cancellation / Return / Exchange Policy

CANCELLATION

  • A Refund will be initiated on a Cancelled Order. Buyer may connect with respective Store with the ID of the Order that was Cancelled.
  • Order cannot be canceled after it is marked as Completed.
  • Minimum wait time to mark an Order as Completed is 6 hours.

RETURNS

  • Return will only be initiated when a formal request for the same is received by us over email.
  • Returns are accepted on all products within 10 days from the date a product is delivered.
  • The product must be unused, sealed, and in original packaging.
  • Return is managed by the respective supplier Dealer. Approach them at details provided in the Customer Support.
  • The Buyer may need to bear the actual cost of the return shipment.
  • Dealer decision shall be final in case of Return.

REPLACE

  • Return will only be initiated when a formal request for the same is received by us over email.
  • In case of damage during the transit, supporting image/ video evidence could be asked to confirm any report of damage, and based on the information the decision on the replacement of the product will be final.
  • In case a different product item has been delivered, supporting image/ video evidence could be asked to confirm any report of damage, and based on the information the decision on the replacement of the product will be final.
  • Return/ Replace is managed by the respective supplier Dealer. Approach them at details provided in the Customer Support.
  • The Buyer may need to bear the actual cost of the return shipment.
  • Dealer decision shall be final in case of Replacement.

CONDITIONS

  • Return/ Replace will be initiated by the Dealer by arranging the product pickup.
  • Return will be closed by the Dealer by sharing the transaction details on the refund.
  • Replace will be closed by the Dealer by sharing the ship-again tracking details with the Buyer.
  • Return/ Replace will not be applicable for B-2-B Orders.

 

 

 

DELIVERY TIME

The delivery time may vary from region to region. Orders shipped to the metro and other major cities are usually delivered within 3-4 business days. Orders shipped to all other cities and remote locations may take 4-5 business days to deliver. In a few instances, the Buyer may receive the order well in advance or at times it may take a few extra days. International shipments could take over a couple of weeks or more to get delivered. Major courier partners include Amazon Shipping, Bluedart, FedEx, Delhivery, Ecom, Ekart, India Post, DHL & Aramex.