OZPOLISH H2O 50g Pouch – Aquarium Water Conditioner-cum-Softener

CANCELLATION

• Order cannot be canceled after it is marked as Completed.
• Minimum wait time to mark an Order as Completed is 6 hours.

RETURNS

• Return will only be initiated when a formal request for the same is received by us over email.
• Returns are accepted on all products within 10 days from the date a product is delivered.
• The product must be unused, sealed, and in original packaging.
• Return is managed by the respective supplier Dealer. Approach them at details provided in the Customer Support.
• Dealer decision shall be final in case of Return.
• The Buyer may need to bear the actual cost of the return shipment.

REPLACE

• Return will only be initiated when a formal request for the same is received by us over email.
• In case of damage during the transit, supporting image/ video evidence could be asked to confirm any report of damage, and based on the information the decision on the replacement of the product will be final.
• In case a different product item has been delivered, supporting image/ video evidence could be asked to confirm any report of damage, and based on the information the decision on the replacement of the product will be final.
• Return/ Replace is managed by the respective supplier Dealer. Approach them at details provided in the Customer Support.
• Dealer decision shall be final in case of Replacement. 
• The Buyer may need to bear the actual cost of the return shipment.

CONDITIONS

• Return/ Replace will be initiated by the Dealer by arranging the product pickup.
• Return will be closed by the Dealer by sharing the transaction details on the refund.
• Replace will be closed by the Dealer by sharing the ship-again tracking details with the Buyer.
• Return/ Replace will not be applicable for B-2-B Orders.